Insights | The Claims Advisory

top of page

Practical insights on claims, culture, and technology shaping the future of insurance.

Preparing for AI took the win in a recent poll on claims challenges,but that wasn’t the real insight

AI didn’t kill the claims star — it’s just making the good ones louder. With 60%+ using AI, the real edge still comes from process and preparation.

“I Want to Make a Complaint!” — Why Dead Complaints Might Be Where the Truth Lives.

Technology has moved on since the early 90s — yet aged claims remain a stubborn reminder that culture matters just as much.

Want more real-world insight? Let’s talk

Explore how a capability matrix can unlock performance in claims operations.

bottom of page